Responsible Development
Alba Renewables’ Grievance Mechanism: Ensuring Transparency and Accountability
At Alba Renewables, we are committed to maintaining open communication with our stakeholders and ensuring that concerns are addressed promptly and fairly. Our Grievance Mechanism provides an accessible and transparent process for individuals, communities, and other stakeholders to raise concerns related to our projects and operations.
Key Features of Our Grievance Mechanism
- Open and Inclusive Access
- Any stakeholder, including local communities, organizations, employees, and project partners, can submit a grievance.
- Grievances can be submitted anonymously, ensuring confidentiality and protection against retaliation.
- Stakeholders can lodge grievances through multiple channels, including:
- Verbal or written submission at community liaison offices
- Email: feedback@alba-renewables.com
- Online submission via www.alba-renewables.com
- Social media platforms such as Facebook Messenger and WhatsApp
- Clear and Transparent Process
- All grievances are registered, assessed, and categorized based on their urgency and impact.
- Complainants receive a receipt or reference number for tracking purposes.
- The process includes thorough investigation, stakeholder engagement, and resolution within 30 working days of grievance submission.
- Fair and Structured Resolution
- Grievances are categorized into low, medium, and high importance, ensuring priority handling for urgent matters.
- Affected parties are engaged in the resolution process, with Alba Renewables facilitating dialogue and corrective actions.
- In cases where an agreement is not reached, an independent mediator or ombudsman may be involved.
- Commitment to Accountability and Improvement
- We maintain a Grievance Register to document all concerns and resolutions.
- Regular monitoring and reporting ensure continuous improvement in our grievance-handling process.
- Serious incidents, such as environmental damage, human rights violations, or safety concerns, are escalated and reported within 48 hours for immediate action.
- Protection Against Retaliation
- Alba Renewables ensures that complainants are protected from any form of discrimination or retaliation.
- Complaints are handled with strict confidentiality, and sensitive issues are addressed with utmost discretion.
Open and Inclusive Access
- Any stakeholder, including local communities, organizations, employees, and project partners, can submit a grievance.
- Grievances can be submitted anonymously, ensuring confidentiality and protection against retaliation.
- Stakeholders can lodge grievances through multiple channels, including:
- Verbal or written submission at community liaison offices
- Email: feedback@alba-renewables.com
- Online submission via www.alba-renewables.com
- Social media platforms such as Facebook Messenger and WhatsApp
Clear and Transparent Process
- All grievances are registered, assessed, and categorized based on their urgency and impact.
- Complainants receive a receipt or reference number for tracking purposes.
- The process includes thorough investigation, stakeholder engagement, and resolution within 30 working days of grievance submission.
Fair and Structured Resolution
- Grievances are categorized into low, medium, and high importance, ensuring priority handling for urgent matters.
- Affected parties are engaged in the resolution process, with Alba Renewables facilitating dialogue and corrective actions.
- In cases where an agreement is not reached, an independent mediator or ombudsman may be involved.
Commitment to Accountability and Improvement
- We maintain a Grievance Register to document all concerns and resolutions.
- Regular monitoring and reporting ensure continuous improvement in our grievance-handling process.
- Serious incidents, such as environmental damage, human rights violations, or safety concerns, are escalated and reported within 48 hours for immediate action.
Protection Against Retaliation
- Alba Renewables ensures that complainants are protected from any form of discrimination or retaliation.
- Complaints are handled with strict confidentiality, and sensitive issues are addressed with utmost discretion.
Our Grievance Mechanism is part of our broader commitment to social responsibility, environmental stewardship, and ethical business practices. By providing an effective and transparent grievance-handling process, we foster trust and accountability in all our operations.
For more details or to submit a grievance, visit www.alba-renewables.com and submit your concerns to feedback@alba-renewables.com
Creating value from greenfield project development
We are committed to developing and delivering renewable energy projects that are reliable, affordable, and sustainable.
